05Fees & insurance
Nothing about money should be a surprise at the end of a session
Fees depend on the clinician, the format and the length of the appointment, and they change over time. Rather than publish figures that may not apply to you, we confirm the exact cost in writing before a first appointment takes place.
No price list
A figure published today and quoted back next year does more harm than good. Ask, and you will be told the current fee for the appointment you are actually considering.
Confirmed in writing
What you receive before you agree to a first appointment
- i
- The fee and the session length
- The exact amount for the appointment being offered, the duration it covers, and whether that amount differs for a first appointment or for longer relational sessions.
- ii
- How and when payment is made
- Which payment methods the clinician accepts, when payment is due relative to the appointment, and whether a receipt suitable for a reimbursement claim is issued.
- iii
- Cancellation and missed appointments
- The notice period, what happens if you cancel inside it, and how illness or an emergency is handled. These terms are the clinician's own and are stated before you commit.
- iv
- Any reduced-fee arrangement, where one exists
- Some clinicians hold a limited number of reduced-fee appointments. Whether any are available, and on what basis, is answered honestly when you ask rather than advertised.
Insurance & reimbursement
We cannot tell you what your plan will cover, and we will not pretend otherwise.
Whether therapy is reimbursed depends on your insurer, your specific policy, the professional role and registration of the clinician, and sometimes a referral from a doctor. Two people seeing the same clinician can receive different answers from their insurers.
What we can do is tell you the clinician's professional title and registration details, and issue a receipt with the information insurers usually ask for. With those in hand, your insurer or plan administrator can give you a definite answer before you commit to a course of work.
Where a clinician bills an insurer directly, that is confirmed to you in writing. Where they do not, you pay the clinician and claim yourself, and we will not imply that reimbursement is assured.
Questions to put to your insurer
- Which professional titles and registrations does my policy recognise for psychological therapy?
- How many sessions per year are covered, and is a referral required first?
- What must appear on a receipt for a claim to be accepted?